Terms of Service

These Terms are a binding agreement between:

Brightgoal, operated by Harvindar Singh, a sole proprietor trading as Brightgoal, registered under GST in India (GSTIN: [GSTIN]), of Gonda, Uttar Pradesh, India (“Brightgoal”, “we”, “us”); and

you, the person or business that holds a Brightgoal account.

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

These words have exactly the meanings given here wherever they appear in this document.

“Service”

the Brightgoal software, websites, dashboard, public library websites, APIs and related services.

“Account”

the Brightgoal account you register. One Account per account holder.

“Customer, you”

the account holder. Where the Account is held for a business, “you” means that business, and the individual who registers confirms they are authorised to bind it.

“Staff”

any person you invite to your Account with permissions you assign. Staff are not Customers; they act on your behalf.

“Library”

a library record you create in the Service, together with its seats, lockers, slots, settings and public website.

“Student”

an individual whose details you or your Staff enter into the Service.

“Customer Data”

all data you or your Staff enter into or generate through the Service, including Student records.

“Plan”

the subscription tier you select.

“Add-on”

an optional paid unit (such as an extra library or extra staff seat) purchased in addition to a Plan.

“Subscription Fees”

the amounts you actually pay to Brightgoal for your Plan and Add-ons, excluding taxes.

“Read-Only Mode”

the state described in §7.

You must be at least 18 years old and legally able to enter into a contract. If you register on behalf of a business, you confirm you are authorised to bind it to these Terms.

You are responsible for keeping your login credentials secure and for all activity under your Account.

You are responsible for everything your Staff do in the Service, including any data they enter, any messages they send and any Student records they create or change. Permissions you grant to Staff are your decision. If a Staff member should no longer have access, remove them.

Tell us immediately if you believe your Account has been accessed without your permission.

New Accounts may receive one free trial. The trial length and Plan are shown in your Account when the trial starts.

One trial per Account, ever. A trial that has expired is not granted again, including after a subscription lapses. No payment details are required for a trial. We may change or withdraw trial availability for future Accounts at any time; this does not affect a trial already running.

Prices are shown in the Service before you purchase and are exclusive of GST, which is added at the applicable rate. All amounts are calculated by us at the time an invoice is issued.

Your Plan and Add-ons are active for the period you have paid for.

We set the prices, and we may change them. We may change the price of any Plan and of any Add-on — including extra libraries and extra staff — for reasons that include, but are not limited to, increases in our infrastructure or operating costs, new or increased taxes or government charges, and changes to what a Plan or Add-on includes. We may change our published prices at any time.

Price changes apply to existing subscribers, not only to new ones. You are not locked into the price you first paid. Each period is billed at the price current when that period's invoice is issued — so if we raise a price, your next renewal is billed at the new price, exactly as it would be for a new customer.

• We give at least 30 days' notice by email before an increased price takes effect for you.
• A changed price applies from your next renewal after that notice. It never changes the price of a period you have already paid for.
• Because payment is manual and prepaid, you are never charged a new price automatically. If you do not wish to continue at it, you simply do not pay the next invoice and keep access until the end of the period you have already paid for.

Add-ons. Each Add-on is billed at the price current at the time of each renewal, on the same basis as your Plan. We may also stop offering an Add-on. Withdrawing an Add-on prevents new purchases of it; where it affects an Add-on you are already using, we will notify you in advance.

Plan limits. Each Plan sets limits on what you can create — the number of libraries, staff, seats, lockers, slots and students, and your monthly SMS allowance. These limits govern what you may add. They are not a promise that anything you already have will be removed.

Being at or over a limit never deletes your data. If your usage exceeds a Plan's limit — because you moved to a lower Plan, because we changed a Plan's limits, or because of a fault — you keep everything you already have. You will simply be unable to add more of that resource until your usage is back within the limit.

Downgrading requires your usage to fit. To move to a lower Plan, your current usage must be within that Plan's limits. If it is not, we will tell you exactly what exceeds the limit, and you reduce it before the change takes effect.

We may change Plan limits for future periods, and may require you to bring your usage within your Plan's limits. If a fault ever allows usage beyond your Plan, we may correct it and restore the correct limit. In every such case we will not delete your data to enforce a limit — but you may be unable to add further records until your usage is within the limit.

If a period ends without payment, your Account first enters a grace period with full access. The length of that grace period is shown in your Account. We may change the grace period for future periods; the applicable length is the one shown at the time.

When the grace period ends without payment, the Account enters Read-Only Mode.

Paying to reactivate restores full access with your data as you left it.

You may cancel at any time from your Account. Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for, and you may resume before that date.

Subscription Fees and Add-on charges are non-refundable. This includes cancelling part-way through a period, cancelling an Add-on, unused Student capacity, and periods during which you chose not to use the Service.

This is fair because nothing is ever charged automatically — you actively pay for each period before it begins.

Exceptions. We will refund:

1. 1duplicate, failed or erroneous charges, including any payment taken for an invoice we did not fulfil;
2. 2the unused portion of a paid period, pro-rata, if we terminate your Account without cause or discontinue the Service (§15); and
3. 3anything a court or applicable law requires us to refund.

Nothing in this section limits rights you have under consumer law that cannot be waived.

You own your Customer Data. We claim no ownership of it. We use it only to provide and support the Service, as described in our Privacy Policy.

We own the Service — the software, design, branding and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your Account is in good standing. Nothing transfers ownership of the Service to you.

Feedback. If you send us ideas, suggestions or feature requests, we may use them freely, without restriction, attribution or payment. Sending us feedback gives you no ownership of, or claim to, anything we build.

You must not:

• use the Service for anything unlawful, fraudulent or deceptive;
• enter data you have no right to enter, or impersonate another person or business;
• publish unlawful, infringing, misleading or offensive content on a public library website;
• attempt to access another customer's data, or any part of the system you have not been granted access to;
• copy, resell, sublicense, reverse engineer or attempt to derive the source code of the Service;
• interfere with the Service's operation, security or availability, or attempt to circumvent any limit, gate or billing control.

This section is the operative counterpart to Sections 2 and 13 of our Privacy Policy.

You warrant that, for every Student record you or your Staff enter:

1. 1you have the authority and lawful basis to collect and enter that information;
2. 2you have told the Student what is collected and why; and
3. 3where the Student is under 18, you have obtained verifiable parental or guardian consent (§12).

Identity documents. Recording a Student's government identity document is optional, and which document is used is your choice. We do not verify these numbers against any authority and make no representation that any of them is genuine, valid or belongs to the person named. They are stored solely as an identifier so a Student exists once across the Service. You must not rely on them as proof of identity.

Sharing between libraries. You acknowledge that where a matching identity document number is entered, an existing Student's stored name, contact and address details may be filled in automatically for another library. This is a feature of the Service and you accept it. Enrolments, payments and internal records are never shared between libraries.

Messaging. Where you send SMS, WhatsApp or email to Students through the Service, you are the sender. You warrant that you have each Student's consent to be contacted and that you will comply with all applicable regulations, including India's DLT registration, DND and TRAI requirements. You must not use the Service to send unsolicited or bulk promotional messages. We may suspend messaging on your Account if we receive credible complaints.

Indemnity. You will indemnify us against any claim, penalty, loss or cost we incur because you breached this section — including claims by a Student, a parent or guardian, or a regulator.

Some Students may be under 18. We have no way to determine a Student's age from the information entered, and we do not collect dates of birth.

Obtaining verifiable parental or guardian consent, where the law requires it, is your responsibility as the Data Fiduciary.

We do not profile, track, monitor the behaviour of, or advertise to any Student of any age.

If we are told that a child's information has been entered without proper consent, we may remove that information.

Each Library may have a public website at a Brightgoal address (brightgoal.in/username). It is disabled until you claim a username and enable it.

You are responsible for everything published there — text, photographs, prices, hours and contact details — and you warrant you have the right to publish it.

A username is licensed, not sold. You do not own it and it does not transfer to you. We may reclaim, suspend or reassign a username, and may remove any content, where it is unlawful, infringing, misleading, impersonates another person or business, is being held without genuine use, or is reserved for our own operation. Where practical we will tell you first.

Deleting a Library removes that Library's records — enrolments, seats, lockers, slots, payment records and settings — immediately. Generated documents are removed shortly afterwards by an automated process. This cannot be undone.

Student records are not deleted with a Library. They are shared across the Service and may belong to other libraries now or in future.

No self-service Account deletion. You can delete a Library yourself, but the Account itself must be closed by us. Email us and we will close it and delete its data, apart from records we must keep by law. We intend to offer self-service deletion in future.

Dormant Accounts. Where an Account has been in Read-Only Mode or unused for more than 12 months, we may delete it and its remaining data. We will email you at least 30 days beforehand so you can reactivate or request a copy. We will never delete data belonging to an Account with an active subscription.

You may stop using the Service at any time and cancel under §8.

We may suspend or terminate your Account immediately, without notice, if you:

• breach §10 (acceptable use) or §11 (student data), including exploiting a vulnerability rather than reporting it;
• use the Service, or a public library website, for fraud or any unlawful purpose;
• attempt to circumvent billing, capacity limits or access controls; or
• do anything that exposes us or other customers to legal or security risk.

Where a suspension is for a matter capable of being fixed, we will tell you what is wrong and give you a reasonable opportunity to fix it, unless the risk requires immediate action.

We may also discontinue the Service, or terminate your Account without cause, on reasonable notice. If we do, we will refund the unused portion of any period you have paid for, pro-rata, and give you a reasonable opportunity to download the statements described in §16 and to request a copy of your remaining Customer Data.

On termination your right to use the Service ends. §§8, 9, 11, 16, 17 and 19 survive.

We work hard to keep the Service running and rely on established infrastructure providers. We do not offer a service level agreement and do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, faults, or reasons outside our control.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

What you can download. The Service provides one export: a payment statement for a Library, covering money received and refunded over a date range you choose, in PDF or CSV — comparable to a bank statement. Bills and receipts for individual students can also be generated as documents.

There is no general export of your Customer Data. Student records, enrolments, seats, lockers, slots and settings can be viewed in the Service but cannot be downloaded or exported in bulk. Do not assume you can extract your records at will.

You are responsible for keeping your own copies of anything your business depends on. If you need a copy of data the Service does not export, ask us and we will help where we reasonably can.

To the fullest extent permitted by law:

(a) We are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings, or loss or corruption of data, however caused.

For the avoidance of doubt, and as defined in §2, Subscription Fees means only what you paid Brightgoal for your Plan and Add-ons, excluding taxes. It does not include, and no calculation under this section will take account of, any money you collected from your Students.

(c) Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

(d) These limits apply even if a limited remedy fails of its essential purpose, and reflect the agreed allocation of risk on which the pricing of the Service is based.

We may update these Terms. For changes that materially affect your rights we will give at least 30 days' notice by email, and the change takes effect at your next renewal. Other changes take effect when published, with the date at the top updated. Continuing to use the Service after a change takes effect means you accept it. If you do not accept a change, cancel under §8.

Governing law and jurisdiction. These Terms are governed by the laws of India. The courts at Gonda, Uttar Pradesh have exclusive jurisdiction over any dispute.

Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including internet or infrastructure provider failure, power failure, natural disaster, or government action.

Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy and Sub-processors page, form the entire agreement between us and replace any earlier understanding.

Severability. If any provision is found unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in force.

No waiver. Not enforcing a provision on one occasion does not waive it.

Assignment. You may not transfer your Account or these Terms without our written consent. We may assign these Terms in connection with a sale or transfer of the business, on notice to you.

Notices. We contact you at the email address on your Account — keep it current. You contact us at brightgoal.in@gmail.com.

Questions about these Terms: Harvindar Singh, trading as Brightgoal — brightgoal.in@gmail.com. Our full registered address is available on written request.